Privacy Policy

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This Privacy Policy (“Policy”) states the terms of use and privacy policy in relation to the use of WealthPack mobile Application (hereinafter referred to as “App”, which expression shall include future version releases of the App, including any modifications made thereof) and the collection, storage, access and use of your information by the App.

The App is a personal finance application operated by Edelweiss Global Wealth Management Limited, a company incorporated under provisions of the Companies Act, 1956 having its registered office at Edelweiss House, Off CST Road, Kalina, Mumbai - 400098 (“Product Owner”) and the technology is owned by Edelweiss Web Services Limited, body corporate incorporated under the provisions of the Companies Act, 1956 having its registered office at Edelweiss House, Off CST Road, Kalina, Mumbai – 400098. (“Technology Owner”).

Product Owner lists the App for download and use on mobile phone devices by the clients (“Clients”). Downloading and installing the App shall be deemed to constitute sufficient proof that Clients have read, understood and accepted the terms and conditions of this Policy.

Information Provided by the Users

For the purposes of this Policy, “Personal Information” means information contained in text messages (also commonly known as “SMS”) sent by the services and/or products providers (including but not limited to financial institutions, mobile operators, utility companies, taxi aggregators, airline companies and online and offline retailers) to the Clients’ mobile numbers in connection with one or more transactions (pertaining to the availing of services or products, order confirmation, billing information and related renewal notifications), namely:

  1. Mobile phone numbers of Clients
  2. Email addresses of Clients
  3. Data sent by providers as aforesaid, including but not limited to, transaction data to the extent such data is disclosed in the said SMS messages
  4. Said transaction related information including identity of the service or product, service or product provider and the price or fee paid or payable in respect thereof
  5. Bill information in relation to, but not limited to, mobile operators, utility providers and credit cards, to the extent that such data is disclosed in the said messages

The Product Owner and / or Technology Owner may collect and use the following kinds of personal information:

  1. information about your use of the App and website www.wealthpack.com (“the Website”)
  2. information that Clients provide using for the purpose of registering with the App and Website
  3. information about transactions carried out in the App and Website
  4. information that Clients provide for the purpose of subscribing to the App and Website
  5. any other information that Clients send to the Product Owner and / or Technology Owner

Product Owner and / or Technology Owner may collect, store, access and use the Client’s Personal Information for the sole purpose to enable Clients to utilize the features of the App and to provide analytics, insights and financial solutions to the Client along with better user experience. This information will be used:

  1. to fulfill the Client’s requests for service, including but not limited to providing access to transaction details and history, account related information through the App, other Product Owners’ and / or Technology Owner’s apps and website (www.edelweiss.in and its sub domains, www.wealthpack.com & its sub domains)
  2. to communicate with the Client regarding the Product Owner’s and Technology Owner’s service, to notify the Client from time to time about various features and information regarding the Client’s accounts and to gather feedback from the Client
  3. to be used in the aggregate in a non-personally identifiable way to improve the services provided by the Product Owner and / or Technology Owner
  4. to be used to offer value added financial solutions and products to the Client
  5. administer the App and Website
  6. personalize the App and Website for Client
  7. enable Client access to and use of the App and Website
  8. send Client marketing communications

as otherwise set forth in this Privacy Policy.

This Policy is intended to comply only with the applicable laws of India and the courts at Mumbai, India will have exclusive jurisdiction over any claims, matters, or other proceedings that may arise out of or in connection with this Privacy Policy.

Transmission and Sharing of Personal Information

The Product Owner and / or Technology Owner has taken all necessary and reasonable measures to protect the confidentiality of Client’s information and its transmission through the worldwide web / internet. However, the Product Owner and / or Technology Owner or any of their associates/employees/partners cannot be held liable for disclosure of the confidential information when in accordance with this Privacy Policy or in terms of any agreements. In the course of using the App or website or availing the services, Product Owner and / or Technology Owner and their affiliates may become privy to the information collected as aforesaid.

Where the Product Owner and / or Technology Owner uses analytics to find the best financial solutions, services and products for the client and the Product Owner and / or Technology Owner shall or its agents and/or sub-contractors may make calls to you for promotion of such products/schemes etc of the Product Owner and / or Technology Owner from time to time. You hereby agree and understand that such promotional calls shall be made to you unless you specifically convey to the Product Owner and / or Technology Owner to not call you further for such promotions, schemes etc.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, the Product Owner and / or Technology Owner may disclose Clients personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Client’s Choice

Product Owner and / or Technology Owner reasonably presumes that Clients who download and install the App do so out of their own volition. By downloading and installing the App, it is presumed that the Clients allow the Product Owner and / or Technology Owner to access, store and use the Personal Information for the purposes stated in this Policy. Product Owner and / or Technology Owner, therefore, presumes that the Clients share and transmit Personal Information to the Product Owner and / or Technology Owner out of their own volition. Product Owner and / or Technology Owner does not compel Clients to disclose Personal Information. At any time, Clients may opt not to provide Personal Information in the future by uninstalling the App. However, Personal Information provided to the Product Owner and / or Technology Owner prior to the time when the App is uninstalled by the Client, shall remain with the Product Owner and / or Technology Owner and will be treated in adherence to the terms of this Policy.

Disclaimer in relation to correctness and integrity of Personal Information

Product Owner and / or Technology Owner accesses Personal Information as aforesaid from SMS messages on an ‘as is’ basis. Therefore, Product Owner and / or Technology Owner shall not be responsible in any way for the correctness, completeness or integrity of any Personal Information collected hereunder. Certain events, including but not limited to, change in SMS format or SMS sender and / or multiple SMS messages being sent by the service or product provider pertaining to a single transaction and / or no SMS being sent with respect to a valid transaction, the accuracy, integrity or correctness of the information rendered to Client may get adversely impacted. The Product Owner and / or Technology Owner shall, in no way, be liable for inaccuracy or incompleteness or incorrectness of the information rendered to the Client.

Information Security

Product Owner and / or Technology Owner shall take all reasonable steps and precautions by way of using current industry standard security and encryption technologies to protect the Personal Information provided by the Clients from unauthorized access, loss, misuse, alteration, disclosure and destruction.

The Product Owner and / or Technology Owner will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of Client’s personal information. The Product Owner and / or Technology Owner will store all the personal information the Client provides on its secure servers.

Cap on Liability

Notwithstanding anything to the contrary in this Policy or any other terms of service or use applicable as between Product Owner and / or Technology Owner and Clients, Product Owner’s and / or Technology Owner’s aggregate liability hereunder shall be limited to Rs.1000 only and shall not extend to any direct, indirect or remote damages whatsoever, including but not limited to special, incidental, consequential, or punitive damages or loss of profits.

Inquiries and Complaints

The following email address may be used for any complaints or queries: info.wealthpack@edelweiss.in. All inquiries and complaints shall be looked into within a reasonable time frame.

Compliance

Product Owner and / or Technology Owner shall always cooperate with regulatory authorities and investigating agencies in India in the matter of treatment of Personal Information.

Modifications to this Policy

Product Owner and / or Technology Owner may alter this Policy from time to time in its sole discretion. Any changes to this Policy may be effective immediately on notice, which may be given by the Product Owner and / or Technology Owner by posting the new Policy with modifications on the website www.wealthpack.com and it shall be Clients’ responsibility to read and understand the Policy as prevalent from time to time. Installation of the App shall be deemed to constitute acceptance of the Policy as amended.

Grievance Redressal Mechanism

Grievance Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms should be immediately informed via email to info.wealthpack@edelweiss.in or second level escalation to Dattatrey.Desai@edelweissfin.com or in writing to Edelweiss Global Wealth Management Limited / Edelweiss Web Services Ltd., Edelweiss House, Off CST Road, Kalina, Mumbai – 400098.

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